Printing a Service Order
It can be necessary to print Service Orders, perhaps for the purpose of confirmation or acknowledgement, or to gain an authorisation signature. There are two ways to print a Service Order.
- While entering or inspecting a Service Order, click the Printer icon in the Button Bar or select 'Print' from the File menu. If you want to print to screen, click the Preview icon.
- Click the [Documents] button in the Master Control panel or select 'Documents' from the File menu. Double-click 'Service Orders' in the 'Documents' list window, or highlight it and press the Enter key. Indicate the Service Order Number (or range of Order Numbers) to be printed and press [Run].
Whichever method is used, the Form used is determined as follows:
- Using the Form register in the System module, design the sales order and name it "SERVICE_ORDER". Use the 'Properties' function on the Operations menu to assign a Document Type of "Service Order". A sample "SERVICE_ORDER" is supplied with Hansa: this can be modified to suit your requirements.
- Select the Service Orders module using the Modules menu.
- Click the [Documents] button in the Master Control panel or select 'Documents' from the File menu. The 'Documents' list window is opened: highlight 'Service Orders'.
- Select 'Define Document' from the Operations menu.
- In the subsequent window, enter "SERVICE_ORDER" in the Form field of the first line (you can use 'Paste Special' to ensure the spelling is correct).
- Click [Save] to save the Service Order Form definition. From now on, the order form that you have designed will be used, from the 'Documents' function and from the Printer icon.
