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POS Command Actions

When you use the POS Commands setting to create a set of keyboard commands for the POS Invoice window, you should use the Action field in the matrix to specify the tasks or functions that you want to be carried out when cashiers enter the keyboard commands. This page describes the available tasks and functions (i.e. the various Actions) in detail.

As noted in the descriptions of each Action, cashiers can also activate some of these tasks and functions by clicking or touching buttons. Use the POS Buttons setting to configure these buttons. This setting is described here.

If you are using the Incremental Receipt Printing option in the Local Machine setting on a particular till, till receipts will be printed as cashiers add Items to POS Invoices. Printing will be one row behind the cashier. For example, when the cashier adds the second Item to a POS Invoice, the first Item will be printed. This means cashiers will be able to use POS Commands such as "Add 1", "Discount", "Quantity", "Serial No." and "Subtract 1" because these commands only affect the last Item on the Invoice i.e. the one that has yet to be printed. However, as noted in the descriptions below, some commands cannot be used together with Incremental Receipt Printing.

Add 1

Function
Increases by one the quantity of the last Item added to a POS Invoice.

Example Workflow
If the Text for this command is "+", type "+" followed by Enter or Return to increase by one the quantity of the last Item added to a POS Invoice.

Equivalent POS Button Type
POS Command (specify "Add 1" as the Code in the row in the POS Button record that adds the "POS Command" button to the POS Invoice window).

The command will only increase the quantity of the last Item added to a POS Invoice. The button can increase the quantity of any Item in the Invoice: highlight an Item in the Invoice before pressing the button. For this reason, be careful using the button if you are using the Incremental Receipt Printing option in the Local Machine setting on a particular till as the button can be used to increase the quantity of an Item that has already been printed on the receipt.

Cash

Function
Receives and manages cash payments for POS Invoices.

Requirements
You must have specified a Cash Payment Mode in the Default Payment Modes setting. This Payment Mode will determine the Nominal Ledger Account that will be debited with the value of the cash payments.

Example Workflow
If the Text for this command is "C", type "C" followed by Enter or Return to add a full cash payment to a POS Invoice. Type "C25" followed by Enter or Return to add a cash payment of 25.00 to the POS Invoice.

A line will be added to the end of the POS Invoice, showing the value of the cash payment. If the cash payment is greater than the amount due, the change will be calculated and displayed as well.

Equivalent POS Button Type
Cash.

The button will open the cash drawer but the command will not.

Delete Row

Function
Removes a line from a POS Invoice.

Requirements
Can only be used by a cashier whose Access Group gives access to the 'Delete Items on Touch Screen Invoice' Action.

Example Workflow
If the Text for this command is "D", type "D2" followed by Enter or Return to remove the second line from a POS Invoice.

Note
The "Delete Row" command will delete lines of all kinds from POS Invoices. It will completely delete them with no audit trail (i.e. there will be no record that an Item was added to a POS Invoice and then removed).
A line containing a payment will be shown below the total lines in a POS Invoice. If you need to remove a line containing a payment, do not count the total lines when calculating the line number. For example, if a POS Invoice contains two Items, the Items will be listed, then the totals, then the payment. The payment line will be line 3 in this example, so type "D3" to remove the payment (assuming "D" is the Text for this command).

If you are using the Incremental Receipt Printing option in the Local Machine setting on a particular till, you should not use the "Delete Row" or "Void Item" commands. Instead, use the "Void Item" button. The Incremental Receipt Printing option will mean that the deleted line will already have been printed on the receipt. The "Delete Row" and "Void Item" commands will not print a cancelling line, but the "Void Item" button will.
Equivalent POS Button Types
Delete Row, POS Command (specify "Delete Row" as the Code in the row in the POS Button record that adds the "POS Command" button to the POS Invoice window).

The command can only be used by a cashier who has the necessary access right because it does not support the supervisor log-in feature. The buttons do support the supervisor log-in feature.

Discount

Function
Allows you to change the discount of the last Item to be added to a POS Invoice.

Example Workflow
If the Text for this command is "D", type "D5" followed by Enter or Return to add a 5% discount to the last Item to be added to a POS Invoice.

Equivalent POS Button Type
POS Command (specify "Discount" as the Code in the row in the POS Button record that adds the "POS Command" button to the POS Invoice window).

If you add a "POS Command" button to the POS Invoice window, you should also do one of the following:
  • Enter a row in the POS Commands setting in which the Action is "Discount" and with a Text (keyboard command). When the cashier presses the button, the keyboard command will be placed in the Item/Command field in the POS Invoice. The cashier can then enter the discount.

  • Alternatively, select the Open NumPad option on the 'POS' card in the Local Machine setting in the User Settings module on each till and cash machine. When the cashier presses the button, a numeric keypad will open which the cashier can use to enter the discount.
The command will only add a discount to the last Item added to a POS Invoice. The button can add a discount to any Item in the Invoice: highlight an Item in the Invoice before pressing the button. For this reason, be careful using the button if you are using the Incremental Receipt Printing option in the Local Machine setting on a particular till as the button can be used to add a discount to an Item that has already been printed on the receipt.

Loyalty Card No.

Function
Adds a Customer's Loyalty Card to the POS Invoice, so that points can be added to the Card account.

Example Workflow
If the Text for this command is "L", type "L5" followed by Enter or Return to add Loyalty Card 5 to a POS Invoice (or type "L" and then scan the Loyalty Card).

Equivalent POS Button Type
Loyalty Card

Quantity

Function
Allows you to change the quantity of the last Item to be added to a POS Invoice (i.e. after scanning the Item).

Example Workflow
If the Text for this command is "Q", type "Q5" followed by Enter or Return to change the quantity of the last Item added to a POS Invoice to five.

Equivalent POS Button Type
POS Command (specify "Quantity" as the Code in the row in the POS Button record that adds the "POS Command" button to the POS Invoice window).

If you add a "POS Command" button to the POS Invoice window, you should also do one of the following:
  • Enter a row in the POS Commands setting in which the Action is "Quantity" and with a Text (keyboard command). When the cashier presses the button, the keyboard command will be placed in the Item/Command field in the POS Invoice. The cashier can then enter the quantity.

  • Alternatively, select the Open NumPad option on the 'POS' card in the Local Machine setting in the User Settings module on each till and cash machine. When the cashier presses the button, a numeric keypad will open which the cashier can use to enter the quantity.
The command will only change the quantity of the last Item added to a POS Invoice. The button can change the quantity of any Item in the Invoice: highlight an Item in the Invoice before pressing the button. For this reason, be careful using the button if you are using the Incremental Receipt Printing option in the Local Machine setting on a particular till as the button can be used to change the quantity of an Item that has already been printed on the receipt.

Quantity Item

Function
Allows you to specify the quantity of an Item to be added to a POS Invoice (i.e. before scanning the Item).

Example Workflow
If the Text for this command is "A", type "A5 10101" followed by Enter or Return to add 5 x Item 10101 to a POS Invoice (or type "A5 " (including trailing space) and then scan the Item's barcode).

Note
If you are using the Incremental Receipt Printing option in the Local Machine setting on a particular till, you should not use this command. Items added to a POS Invoice using this command will not be printed in an incremental receipt.

Reprint Receipt

Function
Reprints a POS Invoice.

Requirements
Can only be used by a cashier or supervisor whose Access Group gives access to the 'Reprint Touch Screen Invoice' Action.

Can only be used to print a finished Invoice. Therefore, if you will use the "Reprint Receipt" command, you must also add an "All Invoices" button to allow a cashier to find the finished Invoice that is to be printed.

Example Workflow
  1. Click or touch the "All Invoices" button and then locate and open the POS Invoice that is to be printed.

  2. If the Text for this command is "RR", type "RR" followed by Enter or Return.

  3. If the cashier does not have the necessary access right, the 'Login' window will appear, allowing a supervisor to log in.

  4. The POS Invoice will be printed.

  5. Control of the till will be passed back to the cashier.
Note
The "Reprint Receipt" command will reprint POS Invoices on a receipt printer or on the TSL FP05 (Kenya) or FPrint 02K fiscal printers. If you do not have such a printer attached to a till (i.e. you have not entered a record in the Local Machine Serial Port Devices setting in the Technics module that connects such a printer to the till), the command will print POS Invoices on a conventional printer using the Form Template that you have assigned to the POS Invoice form (i.e. it will behave in the same way as the "Print Invoice" button).

Equivalent POS Button Type
Reprint Receipt

Sales Assistant

Function
Adds a line to a POS Invoice acknowledging the help of a Sales Assistant. Used when a Sales Assistant helps a Customer to choose an Item.

Example Workflow
If the Text for this command is "S", type "SSJ" followed by Enter or Return to add sales assistant SJ to a POS Invoice. Add the Sales Assistant to the Invoice before adding or scanning the Item for which the Sales Assistant is to be credited.

Equivalent POS Button Type
Sales Assistant

Scan Dynamic Barcode

Function
Adds an Item that is priced by size or weight to a POS Invoice.

Requirements
You must have specified a barcode structure for Items priced by size or weight in the Dynamic Barcode setting.

Example Workflow
If the Text for this command is "B", type "B0010101123454" followed by Enter or Return to add an Item to a POS Invoice based on the Dynamic Barcode setting (in this example: Item 10101; Qty 123.45) (or type "B" and then scan the Item's barcode).

Note
If you are using the Incremental Receipt Printing option in the Local Machine setting on a particular till, you should not use this command. Items added to a POS Invoice using this command will not be printed in an incremental receipt.

Equivalent POS Button Type
Dynamic Barcode (can be used together with the Incremental Receipt Printing option).

Serial No.

Function
Allows you to change the Serial Number of the last Item added to a POS Invoice.

Example Workflow
If the Text for this command is "S", type "S123" followed by Enter or Return to change the Serial Number of the last Item added to a POS Invoice to 123 (or type "S" and then scan the Item's Serial Number).

Note
When a cashier adds a Serial Numbered Item to a POS Invoice, the 'Scan Serial No.' window will usually be opened automatically. It will not be opened if the Item is Serial Numbered at the Batch level and the Do not Require Batch No. on POS Invoice option in the Item record ('Stock' card) is selected. This command will therefore be useful when a cashier needs to change the Serial Number of an Item and when the cashier did not specify a Serial Number when originally prompted (i.e. if they cancelled the 'Scan Serial No.' window without specifying a Serial Number).

Equivalent POS Button Type
Serial No. Lookup.

The command will only change the Serial Number of the last Item added to a POS Invoice. The button can change the Serial Number of any Item in the Invoice: highlight an Item in the Invoice before pressing the button. For this reason, be careful using the button if you are using the Incremental Receipt Printing option in the Local Machine setting on a particular till as the button can be used to change the Serial Number of an Item that has already been printed on the receipt.

Subtract 1

Function
Reduces by one the quantity of the last Item added to a POS Invoice by one.

Example Workflow
If the Text for this command is "-", type "-" followed by Enter or Return to reduce by one the quantity of the last Item added to a POS Invoice.

Equivalent POS Button Type
POS Command (specify "Subtract 1" as the Code in the row in the POS Button record that adds the "POS Command" button to the POS Invoice window).

The command will only reduce the quantity of the last Item added to a POS Invoice. The button can reduce the quantity of any Item in the Invoice: highlight an Item in the Invoice before pressing the button. For this reason, be careful using the button if you are using the Incremental Receipt Printing option in the Local Machine setting on a particular till as the button can be used to reduce the quantity of an Item that has already been printed on the receipt.

Void Item

Function
Removes a line from a POS Invoice.

Requirements
Can only be used by a cashier or supervisor whose Access Group gives access to the 'Void Touch Screen Invoice rows' Action.

Example Workflow
If the Text for this command is "V", type "V2" followed by Enter or Return to remove the second line from a POS Invoice.

Note
The "Void Item" command will only delete lines containing Items from POS Invoices. Unlike the "Delete Row" command it will not delete other lines (e.g. lines containing payments). Also unlike "Delete Row", "Void Item" does leave an audit trail (i.e. it can be seen that an Item was added to a POS Invoice and then removed).

If you are using the Incremental Receipt Printing option in the Local Machine setting on a particular till, you should not use the "Delete Row" or "Void Item" commands. Instead, you should use the "Void Item" button. The Incremental Receipt Printing option will mean that the deleted line will already have been printed on the receipt. The "Delete Row" and "Void Item" commands will not print a cancelling line, but the "Void Item" button will.

Equivalent POS Button Types
Void Item , POS Command (specify "Void Item" as the Code in the row in the POS Button record that adds the "POS Command" button to the POS Invoice window).

The command can only be used by a cashier who has the necessary access right because it does not support the supervisor log-in feature. The buttons do support the supervisor log-in feature.
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Configuring the POS Invoice Window: