The Service Orders module in Standard ERP is designed to be used in companies that provide repair services and that require an efficient tool to organise these services.

To use the Service Orders module, you will first define each repair job is recorded as a separate record in the Service Order register. If your company is one that sells and repairs the same Items, the warranty status of repair items will be established automatically (providing as is recommended that you choose to keep the Known Serial Number register updated as this register will supply the warranty information to Service Orders). You can then issue instructions to technicians by creating Work Orders: the technicians will then record the labour and spare parts that they use in the Work Sheet register. This register integrates with the Stock module: marking Work Sheets as OK removes the spare parts used from stock and creates transactions in the Nominal Ledger to update the stock valuation if appropriate. You will be able to generate Purchase Orders for spare parts that are not in stock. Labour and spare parts information will also be transferred automatically from Work Sheets to the Work Sheet Transaction register, which specifies in detail how quantities and prices are to be invoiced and charged to each Service Order. Work Sheet Transactions are fully editable before the invoicing process. Invoices for repairs will be saved in the Invoice register in the Sales Ledger module, where they are treated as normal Invoices. You can also choose to record movements of repair items in and out of the workshops in a dedicated register.

Please refer to the following pages for details:

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