If you are using the Hansa Web Shop facility and have Customers who will be placing Orders over the web, you can use this function to generate passwords for them. Such Customers should also have the Allow Login box on the 'Terms' card of their Customer records checked. They will use their Customer Number as a Login ID.

To set a password for a Customer, double-click their name in the 'Customers: Browse' window and, when the 'Customer: Inspect' window opens, select 'Create Random Password Mail' from the Operations menu. The window shown below appears, where you can create a new Mail.

The new record is opened in a window entitled 'Mail: Inspect'. This means that it has already been saved and is being opened for checking. The current user will be the default sender of the Mail. The To field will contain the email address of the Customer. The Subject field will contain the random password. After you have written a message and when you are then ready to send the Mail, check the Sent box. Finally, save the Mail by clicking the [Save] button in the Button Bar. If you are using the Lock and Send E-Mails Automatically option in the Mail Settings setting in the Technics module and the Mail contains an external email address (i.e. one with the @ sign), it will now be sent automatically. If you are not using this option, select 'Send E-mail' from the Operations menu after the Mail has been saved. Finally, close the Mail using the close box. You will be returned to the Customer window.

If the function does not create a Mail, the probable causes are:

The current user does not have a Mailbox.
The Customer does not have an email address.
The Customer has not been saved.

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