Skype
To call a Contact using Skype, first open the
'Business Communicator' window:
Click on the Contact in the Contact list and then:
- To make a Skype-to-Skype call, click on their Skype Name in the Contact Method list and then click the [Skype] button.
- To make a SkypeOut call, click on their telephone or mobile number in the Contact Method list (or enter a number in the Dial field) and then click the [Skype] button.
- To open the Skype Chat window, click on their Skype Name in the Contact Method list and then click the [Chat] button.
You can end Skype-to-Skype and SkypeOut calls either in the Skype application itself or by clicking on the call in the Call list in the 'Business Communicator' window and then clicking the [Hang up] button.
You can use the [Call/Answer] or [Skype] buttons to answer an incoming Skype-to-Skype call, as well as doing so in Skype itself. If you already have an open call, it will be put on hold when you answer the new call.
Communication using Skype requires the following:
- The Skype application must be running.
- You must have allowed Standard CRM to use Skype. This is described on the Interaction with Skype page.
- To make a SkypeOut call, you must have Skype credits.
- When you make a SkypeOut call, the format of the number you are calling must be as described on the Contact Numbers page.
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