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This text refers to program version 6.2  

Inspecting and Approving Customer Letters

Before printing letters from a Customer Letter record, it is worth checking that the letter text contains no errors and that everyone that should receive a letter will do so, especially if the Customer Letter record represents a large mailshot. To do this, use the 'Letter List' function on the Operations menu. This produces a report showing the full letter text and a list of recipients.

When everything is satisfactory, approve the Customer Letter record by checking the OK box and saving. Once this has been done, you will no longer be able to change any details in the record. If it subsequently becomes necessary to make a change, remove the check from the OK box and save by clicking the [Save] button in the Button Bar.

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In this chapter:

• Introduction
  

• Entering a Customer Letter
  

• Inspecting and Approving Customer Letters
  

• Printing Customer Letters
  

• Operations menu

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• Home page for Customer Letters manual
  

• Home page for Standard CRM manual

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