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Error Messages

Whenever you save an Invoice, a number of checks will be carried out, in order to help reduce errors. If an Invoice fails any of these tests, an error message will appear. For example, you cannot save an Invoice if any of the following apply:
  1. The Payment Terms field is empty or contains a Payment Term that doesn't exist in the Payment Terms setting.

  2. The Due Date field is empty.

  3. The Customer field is empty, contains a Customer Number that doesn't correspond to a record in the Contact register or contains a Customer Number that refers to a record in the Contact register that either has not been marked as a Customer or has been Closed. The credit terms of the Customer will also be checked to ensure they have not been exceeded.

  4. The Debtors A/C field on the 'Price List' card or the A/C field in any row contains an Account Number that doesn't exist in the Account register.

  5. The Item field in any row contains an Item Number that doesn't exist in the Item register.

  6. You do not have sufficient stock in the specified Location of at least one of the Items on the Invoice. This check is only carried out for Stocked Items and if you are using the Do Not Allow Over Delivery option in the Stock Settings setting in the Stock module.

  7. The V-Cd field in any row contains a VAT Code that doesn't exist in the VAT Codes setting (or, if you are using Tax Templates, the T-Cd field in any row contains a Tax Template Code that doesn't exist in the Tax Templates setting).

  8. The Objects field on the 'Terms' card or in any row contains an Object Code that doesn't exist in the Object register.

  9. If you are using Number Series, the No. does not belong to a number sequence that is valid for the Transaction Date.
Depending on the options you are using, additional checks may also take place. For example, the format of the Customer's VAT Registration Number may be checked. Please refer to the descriptions of the individual fields above for more details.

While the Invoice is still on screen, you can correct the error. For example, you will usually correct points 3, 4 and 5 by specifying a valid Supplier or valid Account(s) or VAT Code(s) in the Invoice but, subject to access rights, you can also do so by adding the missing Account(s) to the Account register or by changing the settings accordingly.

The program cannot post transactions to non-existent Accounts, to prevent accounting errors.

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The Invoice register in Standard ERP: