Language:


Create Menu - Sales Order - Cancel Approval Request

This page describes the 'Cancel Approval Request' function on the Create menu in the Sales Order record window. If you are using iOS or Android, the 'Cancel Approval Request' function is on the + menu (with 'wrench' icon).

---

If an Order needs to go through an approval process before you can create Deliveries from it (and before you can print it) and you have started that approval process by selecting 'Request Approval' from the Create menu (Windows/Mac OS X) or + menu (iOS/Android), you will no longer be able to modify the Order. So, if you realise the Order contains an error, you must cancel the approval process before you can correct the error. To do this, open the Order and choose 'Cancel Approval Request' from the Create or + menu. You will now be able to amend the Order and then restart the approval process by once again choosing 'Request Approval'.
If you cannot cancel the approval process, the probable reasons are:

  • The Approval Status of the Order (visible on the 'Inv. Address' card) is not Pending.

  • You may have configured the approval process (using the Approval Rules register in the Business Alerts module) so that it does not allow cancellation.

  • You cannot cancel the approval process if at least one Approval Person has approved the Order.
Please refer to the description of the Approval Status field on the 'Inv. Address' card of the Order window for brief details of the approval process and here for full details.

---

The Sales Order register in Standard ERP:

Go back to: