POS Button Types in Bar Tabs - Returns
This page describes the following POS Button Type in Bar Tabs:
Please refer
here for an index of all POS Button Types.
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Return
- Function
- Allows Customers to return Items.
- Workflow A
- Add the Item(s) being returned to a Bar Tab.
- Click or touch the "Return" button. All quantities will be changed from positive to negative.
- Click or touch a payment button (e.g. "Cash" or "Credit Card") to process the refund.
- Click or touch the "Finish" button as normal to close the Bar Tab and open a new one.
- Workflow B
- Click or touch the "All Tabs" button and then locate and open the Bar Tab containing the Items that are being returned.
- Click or touch the "Return" button.
- The Bar Tab will be duplicated, and the duplicate will be opened. All quantities will be negative.
- Click or touch a payment button (e.g. "Cash" or "Credit Card") to process the refund.
- Click or touch the "Finish" button as normal to close the Bar Tab and open a new one.
- Notes
- Workflow A allows you to process a return without having access to the original Bar Tab. Workflow B allows you to process a return by locating the original Bar Tab and duplicating it.
- Depending on the situation, it may be that a Bar Tab and its refund will not be processed on the same till or device. In a live-sync environment, a waiter or member of bar staff will only have access to the Bar Tabs that are stored on the device they are using i.e. to the Bar Tabs that were created on that device. Therefore it won't be possible to follow Workflow B. For this reason, you may need to arrange for returns to be processed on a device that has a live connection to the server and that therefore has access to every Bar Tab in the main server database.
- The "Return" button will change every quantity in a Bar Tab from positive to negative. Items added to the Bar Tab after you press the button will have positive quantities. So, if some quantities should be positive (e.g. the Customer wants to exchange one Item for another), list the returned Items first, press the "Return" button and then list the new Items.
- If you need to prevent a waiter or member of bar staff from using the "Return" button, assign them to an Access Group in which you have denied access to the 'Negative Quantity on POS Invoices' Action.
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Configuring the Bar Tab Window:
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