A Guest Service Type is a service that you can offer to your guests, such as wake-up calls, placing flowers and/or champagne in the Room, providing a daily newspaper, etc.

The term "Guest Service Type" refers to the service as a whole, while a "Guest Service" is the specific provision of the service to a particular Guest on a particular date. Before being able to enter Guest Services, you should therefore enter Guest Service Types representing each of the services that you offer. Please refer to the description of the Guest Services setting here for details about individual Guest Services.

A Guest Service is an instruction to the relevant department (e.g. the front desk or housekeeping) to provide the service. If you need to charge for a service, add it to the relevant Guest Account by opening the appropriate Reservation and selecting 'Add Items' from the Operations or Tools menu. If a service will be provided daily, select 'Repetitive Items' from the same menu. Repetitive Items will not be added to the Guest Account immediately: this will be done by the daily running of the 'Nightly Maintenance' Maintenance function.

Code: Enter a unique Code for the Guest Service Type. The Code can consist of up to five characters, and you can use both numbers and letters.
Comment: Enter a descriptive name for the Guest Service Type record. This will be shown in the 'Guest Service Types: Browse' window and the 'Paste Special' list and so should be clear enough to make the selection of the correct Guest Service Type easy for all users.
Daily Guest Service Types: If the Guest Service Type is one that will be provided once for each day throughout the duration of a stay (e.g. the provision of daily newspapers), select one of these options to specify whether the service will be provided by the front desk or by housekeeping or whether messages are to be sent to Guests. Services provided by housekeeping will be displayed in the Activities per Room and Housekeeping reports, and you can produce a Guest Services List report for a particular Guest Service Type.
Guest Services for Specific Day: If the Guest Service Type is one that will be provided on a specific day during a stay, select one of these options to specify how the service will be delivered to Guests. The service can be provided more than once, but probably not daily.

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