|
Search HansaManuals.com HansaManuals Home >> Standard ERP >> Service Orders >> Service Order Register Previous Next Entire Chapter in Printable Form Search This text refers to program version 8.5 Create Menu - Service Order - Returned Goods This page describes the 'Returned Goods' function on the Create menu in the Service Order record window. If you are using iOS or Android, the 'Returned Goods' function is on the + menu.--- If a Customer returns goods that you have supplied as part of a repair (i.e. spare parts that you have removed from stock using a Work Sheet), you can bring them back into stock using the following methods:
When you create a Return from a Service Order, a new record will be created in the Returned Goods register (in the Stock module), and opened in a new window, entitled 'Returned Goods: Inspect'. This means that it has been created and saved and is being opened for checking, amendment and approval.
Every Stocked Item on the Work Sheets that are connected to the Service Order will be listed in the new Return except any that have already been returned. Items that are not Stocked will not be listed. If you are using the Original Cost on Returned Goods option in the Cost Accounting setting, the default Item Cost will be the FIFO figure on flip D of the relevant Work Sheet row. If you are not using this option, the default Item Cost will be the Cost Price from the Item record. Enter the returned Quantity for each Item and remove any Items not returned by clicking on the row number to the left and pressing the Backspace key (Windows/macOS). If you are using iOS or Android, long tap on the row number on the left of the row and select 'Delete Row' from the resulting menu. You cannot enter a quantity greater than was originally delivered. If necessary, change the Item Cost to the true value of the returned Item (which will be shown on flip D of the originating Work Sheet), and/or enter an Extra Cost (any cost incurred in receiving the Item back into stock). When the Returned Goods record is complete, tick the OK check box and save the record. This signifies that you have approved the Return. Once you have done this, you will no longer be able to modify it. A stock transaction in the Nominal Ledger will be created if you have so determined using the Sub Systems setting in the Nominal Ledger and in the Number Series - Returned Goods setting. An appropriate number of records will also be created in the Work Sheet Transaction register (one for each row in the Returned Goods record), allowing the returned Item(s) to be included in the next Invoice that you create from the Service Order. Returned Items will be included in Invoices with negative quantities, so you will only be able to edit these Invoice and mark them as OK if you are using the Allow Negative Quantities on Invoices option in the Optional Features setting in the System module. The Returned figure on flip D if each Work Sheet row will be updated to show the quantity returned. The Service Order and the Returned Goods record will be connected to each other through the Link Manager facility. This allows you to open the Service Order quickly and easily when reviewing the Returned Goods record, and to open the Returned Goods record from the Service Order. You can use Access Groups to prevent certain users from creating Returned Goods records from Service Orders, by denying them access to the 'Returned Goods from Service Order' Action. Please refer here for full details about Returned Goods. --- The Service Order register in Standard ERP:
|
