Entering Service Orders
In December 2004, the client returns the Amplifier because it has developed a fault. In the Service Orders module, the service operator creates a new Service Order:
![](/mailnumber/881/003.JPG)
Immediately, the operator moves the cursor to the Serial No field in the first row of the grid and uses 'Paste Special' to bring up a list of Serial Numbered Items supplied by the business:
![](/mailnumber/881/004.JPG)
When the operator double-clicks the correct Item, all relevant information (Customer, Item, warranty status, etc) is brought in to the Service Order record.
![](/mailnumber/881/005.JPG)
The operator specifies a return date in the Planned Del. field, classifies the problem using the Std. Problem field on flip B and adds any relevant further information to the
'Comment' card. The Comment and Std. Problem fields allow information about the fault to be conveyed to the technicians.