Entering a Return - Location Card
- Location
- Paste Special
Locations setting, Stock module
- Default taken from Order or Delivery
- The Location into which the Items are to be returned. If you have specified a Main Location in the Stock Settings setting, leaving the field blank means that the Main Location will be used.
- This field must contain a value if you are using the Require Location option in the Stock Settings setting.
- Update Stock
- Use this option if you need stock levels for the Items on the Return to be altered and a Nominal Ledger Transaction to be created when you approve the return. If the Item being returned is to be written off, you can then do so using a Stock Depreciation record or a Returned Goods to Supplier record, depending on the circumstances.
- If you switch this option off, stock levels for the Items on the Return will not be updated, and a Nominal Ledger Transaction will not be created when you approve the Return (even if you have so specified in the Sub Systems setting in the Nominal Ledger and in the Number Series - Returned Goods setting). So, you may want to switch this option off if the Item being returned is to be written off immediately.
- Order No.
- The serial number for the Sales Order from which the Returns record was created. This field cannot be changed.
- Price Incl VAT
- Check this box if the Unit Prices for the Items on the Return include VAT.
- Comment
- Any comment entered here (perhaps the reason for the return) will be shown in the 'Returned Goods: Browse' window.
- Reduce
- Use these choices to control the effect of the Return on the Sales Order from which it was created.
- Delivered Quantity
- This option reduces the Del 1 and Del 2 quantities only. You should use it when goods are returned because they are faulty (i.e. the Customer requires a replacement). Then, after approving the Returned Goods record, you can return to the Order to raise another Delivery for the appropriate quantity to fulfil the Order. In this instance you may choose to treat the Item as written off. If you need to return the Items to your Supplier, it is recommended that you update stock levels and then enter a Returned Goods to Supplier record (if you originally purchased the Items using a Purchase Order) or a Stock Depreciation record (if there is no originating Purchase Order).
- Ordered and Delivered Qty
- This option reduces the Del 1 and Del 2 quantities and the Order quantity. You should use it when goods are returned without a replacement being required (perhaps the Customer has cancelled the Order). In this case, choose to reduce the ordered quantity and to update stock levels. If the Order has been invoiced, selecting 'Create Credit Note' from the Operations menu of the Returned Goods record will create a Credit Note with appropriate Payment Terms and a reference to the Invoice being credited. If more than one Invoice has been created from the Sales Order, you will not be able to create the Credit Note from the Returned Goods and instead will need to do so from the Order or from the Invoice to be credited.
To specify which of these options is chosen by default in a new Returned Goods record, use the Returned Goods Settings setting.
