Returning Goods when there is no Delivery
You can deliver goods from stock without a Sales Order or Delivery. This process is described on the
Deliveries from the Sales Ledger page. In this circumstance, because of the lack of a Sales Order, if such goods are returned to you, you cannot use the Returned Goods register to receive them back into stock.
Instead, follow these steps:
- You will originally have issued such an Item using an Invoice. You should credit this Invoice, using the procedure described on the Credit Notes page. When you create the Credit Note and change the Payment Terms field to "CN", the Update Stock check box on the 'Delivery' card will be switched off automatically. You should not switch it back on again especially if you are using a Queued Cost Model (FIFO or LIFO) because doing so will mean that the Nominal Ledger stock valuation will become inaccurate (the stock valuation may be updated with an incorrect FIFO value). Instead, approve the Credit Note (to update the Sales Ledger and the Debtor, VAT and Sales Accounts in the Nominal Ledger).
- Receive the Item back into stock using the Goods Receipt register in the Stock module. This will correctly update stock levels and, if you have so determined in the Sub Systems setting and in the Number Series - Returned Goods setting, the Nominal Ledger stock valuation.
In the interests of stock accuracy, it is recommended that you set the cost prices manually in the Goods Receipt record. You may need to find out the true value of the returned goods from the original Invoice record first (the FIFO field on flip C shows the average unit FIFO value of the Items delivered).
