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This text refers to program version 5.1  

Operations Menu - Create Credit Note

When you have invoiced an Order and goods are returned without a replacement being required (perhaps the Customer cancelled the Order), use this function to issue a Credit Note. You must first have approved and saved the Return, and you must first have created an Invoice from the Order.

When you select the function, a new record will be created in the Invoice register and opened in a new window, entitled 'Invoice: Inspect'. This means that it has been created and saved and is being opened for amendment and approval.

The Payment Terms of the Credit Note ("CN" in the illustration) are taken from the first record in the Payment Terms setting that is of the "Credit Note" type. If you have only created one Invoice from the Order, its Invoice Number will be shown in the first row of the grid, stating that it is the Invoice being credited. If this is wrong, you can change it, using 'Paste Special' if necessary to bring up a list of open (unpaid) Invoices. If you have created more than one Invoice from the Order, the first row will not have an Invoice Number (i.e. there will be no reference to the Invoice being credited) because HansaWorld Enterprise will not be able to establish which Invoice is to be credited. You will be able to specify this yourself, again using 'Paste Special' if necessary. If you are using the Do Not Allow Credit Invoices Without No. option in the Account Usage S/L setting, you will not be able to approve the Credit Note until you have done this. In this situation, an alternative method of creating the Credit Note is to find the original Invoice (using the Attachments feature from the Order or Delivery) and select 'Create Credit Note' from the Operations menu.

As soon as you create the Credit Note, the invoiced quantity on flip D of the originating Order will be updated, irrespective of whether you are using the Credit Notes Update Invoiced Quantity option in the Order Settings setting in the Sales Orders module.

To print the Credit Note, click the Printer icon. If you have not approved the Credit Note and if you are not using the No Test Printout option in the Optional Features setting in the System module, the printed Credit Note will be marked as a test print, so that it cannot be confused with the final version of the Credit Note.

When the Credit Note is complete, click the OK check box and save. This signifies that the Credit Note has been approved. Associated transactions in the Nominal Ledger will now be raised and you will no longer be able to modify the Credit Note.

Please click here or a full description of the Invoice/Credit Note screen, and here for details about Credit Notes.

To close the screen and return to the Return, click the close box. You will be asked if you want to save any changes.

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