Skype
To call a Contact using Skype, first open the
'Business Communicator' window:
Click on the Contact in the Contact list and then:
- To make a Skype-to-Skype call, click on their Skype Name in the Contact Method list and then click the [Skype] button.
- To make a SkypeOut call, click on their telephone or mobile number in the Contact Method list (or enter a number in the Dial field) and then click the [Skype] button.
- To open the Skype Chat window, click on their Skype Name in the Contact Method list and then click the [Chat] button.
You can end Skype-to-Skype and SkypeOut calls either in the Skype application itself or by clicking on the call in the Call list in the 'Business Communicator' window and then clicking the [Hang up] button.
You can use the [Skype] button to answer an incoming Skype-to-Skype call, as well as doing so in Skype itself. If you already have an open call, it will be put on hold when you click the [Skype] button to answer the new call.
Communication using Skype requires the following:
- The Skype application must be running.
- You must have allowed Standard ERP to use Skype. This is described on the Interaction with Skype page.
- To make a SkypeOut call, you must have Skype credits.
- When you make a SkypeOut call, the format of the number you are calling must be as described on the Contact Numbers page.
- You should have a record in the Contact register containing your Skype user name.
- Connect this Contact record to your Person or Global User record using the Contact Code field on the 'Access' card. Please refer to the following pages below for more details about this process: Named Users; Concurrent Users; or Global Users.
Note that from 2014 onwards, Skype began to reduce the level of communication their product has with other applications. Therefore, depending on the version of Skype you are using, you may find that some of the features described in this section are no longer valid.
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