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Removing and Deleting Mail

You can remove a Mail from your Mailbox in two ways:
  1. Open the Mail and remove the row containing your name from the list of addresses. You can only use this method to remove a Mail from your Mailbox if you are a recipient of the Mail, not if you are the sender. Removing yourself from a Mail in this way will be recorded as an update not a deletion in the Mail's history.

  2. Highlight the Mail in your Mailbox browse window and select 'Delete' from the Record menu (which has a 'cog' icon if you are using iOS or Android). If you are using Windows or Mac OS X, you can also select several Mails (hold down the Shift key to select a range of Mails in the list) and delete them all at once. If you need to delete a number of Mails that aren't in a range, highlight them while holding the Ctrl (Windows) or ⌘ (Mac OS X) keys. If you are using iOS or Android, you can highlight a single record in the browse window by searching for it, so you can only delete a single Mail at a time.

    Removing yourself from a Mail in this way will be recorded as a deletion in the Mail's history. Your Mailbox will remain in the Mail as sender or recipient, but it will be marked with a red line.

    It is also possible to remove a Mail from a Conference by highlighting the Mail in the Conference browse window and selecting 'Delete' from the Record menu, but only one user can do so: the user whose Mailbox you have designated as Admin in the Mail and Conferences Settings setting.

If you remove a Mail from your Mailbox that has been sent, it will only be removed from your Mailbox. It will remain in its recipient Mailboxes and Conferences even if it has not yet been read. If you want to remove a Mail from all Mailboxes and Conferences, remove the tick from the Sent box and save before deleting.

If the sender and every recipient are removed from a Mail, the Mail will usually be deleted from the database entirely, unless it has been attached to another record (e.g. to another Mail, to an Activity or to a Quotation).

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You cannot undo the deletion of a Mail.


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Sending and Receiving Mail in Standard ERP:

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