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Search HansaManuals.com HansaManuals Home >> Standard ERP >> Ladu >> Kuluarvestus Eelmine Järgmine Prindi kogu peatükk Otsi Juhend HansaWorld Enterprise'i versioonile 8.5 Returned Goods If you are maintaining stock values in the Nominal Ledger, two complications can arise when a Customer returns an Item:
Depending on the situation, several courses of action are available for you to follow, to help ensure that an accurate stock valuation is maintained when a Customer returns an Item to you. These are now described. If you need to bring the Item back into stock, ensure the Update Stock box in the Returned Goods record is ticked (it will be ticked by default). When you mark the Returned Goods record as OK and save, this will mean that stock levels will be updated, as will stock valuations in the Nominal Ledger (if so specified in the Sub Systems setting in the Nominal Ledger and in the Number Series - Returned Goods setting). The Item will be brought back into stock in a way that obeys the Original Cost on Returned Goods and Insert as New Item/at Original Position options in the Cost Accounting setting. The Returned Item will be received into the same Location from which it was issued, unless you have specified a Default Return Location in the Local Machine setting in the User Settings module. If so, it will be received into that Location. This option is useful if you only have a single Location into which you receive Returned Items. Note that the Local Machine setting is specific to the client machine you are working on and therefore if you need to use the Default Return Location feature you should specify it in the Local Machine setting separately on each client machine. As a general rule, you must raise an Invoice for the original Delivery before creating the Returned Goods record, and you must create a Credit Note for its return. This is the case even if the Customer cancels the order and doesn't require a replacement Item or an Invoice. If you do issue a replacement by creating another Delivery from the Order, you should then raise a new Invoice. Following this general rule is particularly important if you have specified in the Cost Accounting setting that cost of sales postings will be made from Invoices or from Invoices with Accruals from Deliveries. This is because reversed cost of sales postings will be made from Returned Goods records, so it will be easy for the Nominal Ledger stock valuation to become inaccurate if, for example, a Customer returns an Item for which you have not yet raised an Invoice and then cancels the order. You can create a Credit Note for the return using the 'Credit Note' function on the Create or + menu of the Returned Goods record (this will credit the returned Items), or using the 'Credit Note' function on the Create or + menu of the original Invoice (this will credit every Item on the Invoice, although you will be able to remove Items from the Credit Note before marking it as OK). As already mentioned, you must receive an Item back into stock using a Returned Goods record: you cannot do so from a Credit Note. If you try to do so by ticking the Update Stock check box on the 'Del. Terms' card of a Credit Note, you will then not be able to save the Credit Note. Instead, the message "Not allowed to update Stock from this Credit Note. Create Returned Goods to update Stock" will appear.
The Returned Item will be received into the same Location from which it was issued, unless you have specified a Default Return Location in the Local Machine setting in the User Settings module. If so, this will be used as the default Location in Credit Notes and so the Item will be received into that Location. This option is useful if you only have a single Location into which you receive Returned Items. Note that the Local Machine setting is specific to the client machine you are working on and therefore if you need to use the Default Return Location feature you should specify it in the Local Machine setting separately on each client machine. You can create a Credit Note to bring an Item back into stock using the following methods:
The Cred. Row field ensures the Item will be brought back into stock in a way that obeys the Original Cost on Returned Goods and Insert as New Item/at Original Position options in the Cost Accounting setting. Without the Cred. Row field, it would not be possible to ascertain the original cost or position. Because of this, you will not be able to save a Credit Note if you have ticked the Update Stock box in a Credit Note, you have connected the Credit Note to a previous Invoice and if there is at one row in which the Cred. Row field is empty. When you try to save the Credit Note, the message "Too high quantity" will appear. In the second and third cases, the Cred. Row field in each row in the Credit Note will not be filled automatically, so you will need to enter the row numbers yourself to connect the rows in the Credit Note to the corresponding rows in the Invoice. Again, enter "0" to refer to row 1 in the Invoice being credited, enter "1" to refer to row 2 in the Invoice being credited, and so on. If a Credit Note will update stock but is not crediting a particular Invoice (i.e. you have not specified an Invoice to be credited in the "Credit of Invoice" row), then you can leave the Cred. Row field empty in each row. The Items will be brought into stock as new items in the FIFO/LIFO Queue, and the cost will be the Cost Price from each Item record. If you would like the Update Stock box to be ticked by default in Credit Notes, select the Credit Invoices Update Stock option in the Optional Features setting in the System module. But be careful when using this option. You will need to remember to untick the Update Stock box in a Credit Note if no return to stock is involved (e.g. in a Credit Note that you issue to correct a pricing error) or if you have already used a Goods Receipt or Returned Goods record to bring the Item back into stock. You will also need to untick it in a Credit Note where the Item being returned was originally issued on a Delivery raised from a Sales Order. In this case you must return the Item to stock using a Returned Goods record, as described in the previous section. To be able to use the Returned Goods register in this way (i.e. without a Sales Order or Delivery), select the Allow Returned Goods Not Linked to Orders option in the Returned Goods Settings setting. Entering a Goods Receipt or Returned Goods record will bring the Item back into stock as a new item in the FIFO/LIFO Queue. Enter as the Unit Price (Goods Receipt) or Item Cost (Returned Goods record) the true value of the returned Item which you can find be referring to flip C of the original Invoice. If you will issue a Credit Note for the Returned Item, do not tick the Update Stock box in that Credit Note. This will ensure that the Item will not be returned to stock twice. If you would like a Goods Receipt to be created automatically whenever you mark a Credit Note as OK and save, select the Goods Receipt from Credit Invoices option in the Optional Features setting in the System module. The new Goods Receipts will be marked as OK automatically, so there will be no opportunity to check or change the stock value, which will be taken from the Invoice being credited (from the FIFO field on flip C of each row). Goods Receipts will not be created from Credit Notes in which the FIFO field on flip C of each row is blank: this will be the case in a Credit Note that you have not linked to an Invoice. It will also be the case in a Credit Note that you created using the 'New' function and that you linked to an Invoice yourself: in this case, use the Cred. Row field on flip F to link each row in the Credit Note to a row in the Invoice being credited and to bring a figure into the FIFO field on flip C. Be careful when choosing to use the Goods Receipt from Credit Invoices option. It will mean that Goods Receipts will be created automatically from every Credit Note (except those connected to Invoices that were created from Sales Orders). If you need to prevent a Goods Receipt being created from a Credit Note where no return to stock is involved (e.g. from a Credit Note that you issue to correct a pricing error), you will need to remember to remove the FIFO values from Flip C of the Credit Note before marking it as OK. You cannot use the Goods Receipt from Credit Notes and the Credit Invoices Update Stock options together. If you try to use them both, the Goods Receipt from Credit Notes option will take precedence and the Credit Invoices Update Stock option will be treated as being off. --- Cost Accounting in Standard ERP:
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