When you enter a Service Order in order to begin the process of repairing an Item, you will classify the Item's fault by specifying a Standard Problem. You can then provide a further level of classification by specifying a Standard Problem Modifier. For example, you could use a Standard Problem to classify the fault and a Standard Problem Modifier to specify whether the fault is continuous or intermittent.

The Standard Problem Modifiers setting allows you to construct a look-up table that you can then use when you need to specify Modifiers in Service Orders.

To open the Standard Problem Modifiers setting, first ensure you are in the Service Orders module. Then, if you are using Windows or macOS, click the [Settings] button in the Navigation Centre or use the Ctrl-S/⌘-S keyboard shortcuts and then double-click 'Standard Problem Modifiers' in the 'Settings' list. If you are using iOS or Android, select 'Settings' from the Tools menu (with 'wrench' icon) and tap 'Standard Problem Modifiers' in the 'Settings' list. The 'Standard Problem Modifiers: Browse' window will open, listing the Standard Problem Modifiers that you have previously entered.

To enter a new Standard Problem Modifier, select 'New' from the Create menu (Windows/macOS) or the + menu (iOS/Android). The 'Standard Problem Modifier: New' window appears: enter a Code and Description as appropriate and click [Save] (Windows/macOS) or tap √ (iOS/Android) to save the new record.---

Go back to:

Home page for Settings in the Service Orders module
Home page for Service Orders manual
Home page for Standard ERP manual

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